Reception Manager
Bloemfontein CBD
Competitive Salary- Negotiable depending on experience
Monday-Friday
Office based
Role Overview
We are looking for an experienced Reception Manager to deliver a professional and first class service to all employees, clients and visitors. This is a varied role and the successful applicant must have a professional telephone manner and client facing skills.
Reception Manager Responsibilities:
* Front Desk Operations: Manage the day-to-day operations of the reception area, including handling phone calls, emails, and in-person enquires.
* Customer Service: Provide excellent customer service to clients, visitors, and employees entering the office. Address queries and direct individuals to the appropriate departments.
* Supervision: Oversee the management of reception staff and carry out inductions for new starters.
* Administrative Support: Handle administrative tasks such as managing appointments, handling mail and deliveries, and maintaining office supplies.
* Security: Monitor and enforce security protocols for visitors entering the premises. Ensure the safety and security of the office.
* Communication: Relay important information to staff and management. Maintain clear communication channels for both internal and external parties.
* Problem Solving: Address and resolve issues that may arise in the reception area. Handle complaints or concerns in a professional manner.
Reception Manager Skills and Qualities:
* Communication: Strong verbal, IT and written communication skills are essential for this role
* Organisation: Ability to manage multiple tasks efficiently.
* Customer Service: A focus on providing excellent customer service is crucial for creating a positive first impression.
* Problem-Solving: The ability to think on your feet and resolve issues quickly and effectively.
* Professionalism: Maintain a professional demeanour and appearance at all times.
* Adaptability: Must be adaptable and handle unexpected situations and changing priorities.
Requirements:
* Reception experience is essential for this role (Management experience desirable)
* Solid communication skills, both written and verbal.
* Good use of initiative with the ability to manage and prioritise your work load independently.
* Excellent IT skills
* Ability to work under pressure.
How to apply:
Email Application to: vacancies@theconsult.co.za